Frequently Asked Questions

Here are some answers to frequently asked questions from customers.

If you have a question not answered here, send a note to support@mavenpile.com.

- Where are you located and where do you ship from?

Our company is based in London, UK. We are shipping from a variety of locations depending where you are based.

- How long will it take for my order to arrive?

Warehouse processing time: 1 - 2 business days + Courier Shipping time (see below):

Region: Delivery times:
UK 4 - 8 days
USA 5 - 9 days
Canada 5 - 12 days
Europe 5 - 12 days
Australia 5 - 12 days
New Zealand 5 - 12 days
Rest of the world
7 - 15 days
Express 2-4 days delivery option is available at checkout.
 

- How much does shipping cost?

 The shipping is free.

 

- Do you ship to PO BOX?

Yes, we do.

 

- What if I need to return something?

No worries! Contact us right away and we'll help guide you through the process - we'll send you a prepaid mailer to send the item back. We stand by our products that's why we offer returns for 30 days after you receive your purchase.

 

- Is your products comes with a warranty?

Yes! All products comes with a 1 year warranty.

 

- What is your refund policy?

Here at Mavenpile, we want you to be happy with your purchase. If you're not satisfied for any reason, just let us know and we'll either send you a replacement product or issue a refund. No hassle, no problem.

 

- How do I become a Wholesale / Commercial Partner

If you are interested in becoming a wholesale / commercial partner of Mavenpile, please send us an email to b2b@mavenpile.com.